Smile Manchester is a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business

Previously working on R4, Michaela and her team were keen to delve deeper into the practice’s data when they swopped practice management systems to EXACT.

Three months into the Good to Great Challenge with Software of Excellence and we couldn’t be happier with the software and the support which we have received. In the past month we have started some promotional campaigns such as tooth whitening and implants. It was a slow start as the practice wasn’t fulfilling their side of the job to capture the information such as selecting incorrect service items. SoE helped me get this back on track by offering support and highlighting where the practice was going wrong. After making these changes, the success of the campaign was checked and highlighted a 650% profit!