Pam Williams, Practice Manager, Greenend Dental Practice – a busy NHS practice based in Whitchurch, Shropshire

As a busy NHS practice, the effective management of recalls is very important and EXACT has helped us improve this area significantly.

All our recalls are now fully automated and having this system in place makes managing recalls very easy. We also use text messages for our reminders – these work brilliantly and the patients really like this service. If a patient receives the text and cancels the appointment we are then able to turn to our short notice cancellation lists, to fill the available space. This is proving an especially useful tool when dentists are booking 6 weeks in advance as they are in our practice.

We have a number of part time reception staff and Workflow Manager has really improved our front desk efficiency and helped us to identify areas where additional training is required. I personally think EXACT is a very good system.