A smooth move to EXACT

As soon as Identics made the move to EXACT, the practice was automatically enrolled on our Customer Success Consultancy Programme.

The practice was assigned a dedicated consultant, Andrew, who helped them identify the best KPIs to track and measure. Andrew then set up a bespoke action plan to follow to help increase practice performance.

Identics at a glance

No. of chairs: 4
Location: Maidstone, Kent
Treatments: General dentistry, cosmetic dentistry, facial aesthetics, etc.
Patients: +2,000

Our Solutions
We converted from R4 about two years ago and it was a seamless process. EXACT is such an immense programme with all the tools you could ever need – it’s miles ahead of anything that I’ve ever used before.
Leigh Oliver Practice Owner Identics Dental Practice

Moving from R4 to EXACT

“We found that Carestream R4 didn’t match up to the growing demands of modern-day dentistry or our own growth plans,” says Practice Owner Leigh Oliver. Consequently, Leigh reached out to us to arrange a meeting. One friendly conversation later and Leigh felt confident Software of Excellence offered the solution Identics needed.

Alongside implementing best practice processes, Identics introduced a number of new business tools to help increase their practice performance, including:

  • Care Manager to manage outstanding treatment
  • Clinipads for electronic forms
  • Mypractice Cloud for performance monitoring
  • Campaign+ for automated marketing communications
Recall Effectiveness
Workflow compliance increase
FTA rate

Identics’ Customer Success Programme

The Customer Success Consultancy Programme included standard operating procedures using a daily/weekly/monthly task checklists. “We now use these checklists as part of the team’s daily huddle,” says Principal Dentist Dr Michael Chrisp. “The checklists bring teams up to speed and make reviewing the previous day’s work simple.”

“We also introduced daily monitoring of appointments,” Michael notes. This means Identics’ patients always now leave the practice reception with:

  • The correct balance
  • The correct bill
  • A future appointment
  • Future recalls

Our Customer Success Consultant Andrew worked with Identics to amend emergency clinic times. “Andrew has helped ensure better utilisation of the diary, less white space and sufficient space for emergency patients,” Michael notes.

“I can honestly say it is the best decision we have made. The opportunities are endless, the support is on another level and every department we deal with are so incredibly knowledgeable. It’s like having another team member.”

Dr Mike Chrisp, Principle Dentist

Speak to us and see what your practice could achieve

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Software of Excellence has been running educational seminars for over five years; delivering a new topic each year to practices across the UK and Ireland. From Recall Effectiveness to Putting the Patient Experience at the Heart of your Practice, these face-to-face events are designed to get you out of the practice and really get you thinking about your current ways of working, providing insight and the tools to help drive your practice performance forward.

Upcoming Events

Glasgow - Practice Growth Workshop

Friday 29 October
Glasgow, G51 1DB

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Friday 19 November
Manchester, M2 5GP