Why Did Identics Decide to Move from R4 to SOE?

EXACT is an entirely different animal and I don’t think it can be compared to any other dental software.
It’s an absolute integral tool to my day and my life would be so much more difficult if I didn’t have the aid of Software of Excellence.

Leigh OliverPractice Owner

Who is Identics Dental Practice?

Identics is a four-chair dental practice, located on the outskirts of Maidstone in Kent. They offer a range of treatments from general dentistry to cosmetic dentistry and Facial Aesthetics. Since setting up their practice in 2012 their reputation has grown and they now have a patient database in excess of 2000 patients.

What Did Identics Want to Achieve for their Dental Practice?

Before they moved across to SOE, Identics was using Carestream R4 as their practice management software. They found that R4 didn’t match up to the growing demands of modern-day dentistry, or their own growth plans. After some research into dental software, they contacted SOE to arrange a meeting with Piers; who extensively explained the opportunities that came when choosing SOE. It was exactly the type of solution they had waned to implement at their practice for some time.

man and woman talking to camera

We converted from R4 about two years ago now and it was a very seamless process. EXACT is such an immense programme with all the tools you could ever need – it’s miles ahead of anything that I’ve ever used before

Leigh OliverPractice Owner
dentist working on patient

How SOE helped Identics

As a new SOE customer, Identics was automatically put on to the customer success consultancy programme. Their CSC Andrew helped them identify KPI’s to track and measure, then set up a bespoke programme to follow to help increase their practice’s performance. This included implementing standard operating procedures using a daily/weekly/ monthly task checklist. This was used as part of their daily huddle to bring the teams up to speed and review the previous day’s work.

They also introduced daily monitoring of appointments to ensure every patient that attended had been checked out with the correct balance, correctly charged, that they have booked a future appointment and were set up for future recalls.

Among many other initiatives Andrew worked with Identics to amend emergency clinic times to ensure better utilization of the diary and less white space; whilst ensuring they still had enough space for emergency patients. Alongside implementing these best practice processes Identics also introduced a number of new business tools to help increase their practice performance, including Care Manager to manage outstanding treatment, Clinipads for electronic forms, MPC for performance monitoring and Campaign plus for automated marketing communications.

I can honestly say it was the best decision we have made. The opportunities are endless, the support is another level and every department we deal with are so incredibly knowledgeable. SOE is not just a dental software programme, it is like having another team member

Dr Mike CrisipPrinciple Dentist

What have Identics achieved since using SOE?

Since using EXACT dental software and joining the CSC programme, Identics have improved:

Recall effectiveness by 14% 

Their fail to attend (FTA) rate has been reduced by

36%

Workflow compliance has increased by

26%

2.60%
FTAs

5.20%
PREVIOUS
PERIOD

65.00%
RECALL
EFFECTIVENESS


2.50%
FTAs

6.30%
PREVIOUS
PERIOD

72.00%
RECALL
EFFECTIVENESS


3.70%
FTAs

5.10%
PREVIOUS
PERIOD

73.00%
RECALL
EFFECTIVENESS


2.00%
FTAs

2.70%
PREVIOUS
PERIOD

72.00%
RECALL
EFFECTIVENESS


2.10%
FTAs

2.00%
PREVIOUS
PERIOD

71.00%
RECALL
EFFECTIVENESS


2.30%
FTAs

2.50%
PREVIOUS
PERIOD

71.00%
RECALL
EFFECTIVENESS


1.70%
FTAs

1.90%
PREVIOUS
PERIOD

70.00%
RECALL
EFFECTIVENESS


2.30%
FTAs

1.80%
PREVIOUS
PERIOD

77.00%
RECALL
EFFECTIVENESS


2.70%
FTAs

1.50%
PREVIOUS
PERIOD

80.00%
RECALL
EFFECTIVENESS


1.30%
FTAs

3.10%
PREVIOUS
PERIOD

74.00%
RECALL
EFFECTIVENESS


TBC

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Identics are pleased and continue to be advocates of SOE and EXACT dental software. If you are interested in what SOE can do for your dental practice then please contact us today.