It’s always good to hear about the experiences of practice owners and managers who are facing business challenges similar to your own. Below is a selection of stories focusing on different areas of EXACT’s business tools.
kim oliver
17:04 24 Mar 20
Cannot recommend enough. I have been working with Charli on the customer success program and what a difference it has made to the practice and my own personal development. She is an absolute credit to the company!
Mahbob Choudhury
14:43 13 Mar 20
Expensive. Slow on answering calls. Waited 10mins today then hung up and told still 9th in the queue. Avoid and look at cheaper alternative.
Jo Murphy
16:34 27 Jan 20
I've taken the first steps on the customer success programme with Yasmin today and even at this early stage, I can see the potential. I am so excited for what the future will bring with what seem to be some simple changes to our every day routine. Thanks Yasmin!
Suzie Lovick
11:31 17 Jan 20
We are two years in with SOE and I can't imagine how we managed our three practices without it. Not only is the clinical interface user friendly and well made, the back of house system is incredibly comprehensive and is constantly evolving...as a manager it was as if I was working blind before SOE!
Kelly Harnett
11:16 05 Dec 19
As a practice we changed from a well known dental software over to SOE- Exact! Since doing so in April 2016 we have seen the practice success go from strength to strength. The increased performance is measurable recorded and easy to view and track. As a Manager the tools provided are invaluable! The support is available at the end of the phone or click of a button, from the support team, help desk, trainers and the Customer Success Consultants who monitor, track and support through the tools readily available! I would highly recommend and we haven't looked back. Thank you SOE!
Toothshine Dental Clinic
19:59 26 Nov 19
SoE and the team, in particular Charli Hatton and the ongoing time/help/support she continues to provide to us as part of the Customer Success Programme has been extremely valuable and very much appreciated. The monthly calls to review how we are performing and the help/advice/tips that you give to us to improve are extremely helpful. We have learnt so much over the past few months and can not thank you enough. It's great to be working/partnering with you and we look forward to continuing this in the future to achieve even greater results/success for both of us.
Eve O'hea
16:05 19 Nov 19
The Software of Excellence team continuously go the extra mile for their customers. They are truly a partner with your practice. They have shown time and time again their professionalism and dedication to supporting us in the practice and assisting us in growing our business. I would recommend the software to any dental practice and am really grateful to the team for their continued support.
Imran Sayed
21:26 21 Oct 19
Big fan of SOE. Conor and Daryl have been exceptional in providing us with 21st century practice management software. Packed with features, we’re delighted with our service that has now been going for over six years.
Thanks SOE team!
michelle verghese
11:24 12 Sep 19
Best Dental Software ever! Great support throughout from before you place the order to completion and migration if needed. They also support the business for the first year , which has been great! All the support consultants I have ever spoken with have been extremely helpful and very knowledgeable. I wholeheartedly and unreservedly recommend SOE. There is never a problem big or small they wont deal with.
hasti jazayeri
11:36 15 Jun 18
Had training with Mitch from Soe today , he was very very helpful and informative. Talked through everything with a lot of patience and covered a lot of stuff. A very helpful and thorough experience! highly recommended!!
Ads Thanki
17:12 12 Feb 18
Have been growing with SOE for all my surgeries. The software is essential for multi practice owners with the advanced reporting systems and ability to monitor KPIs. Software is very user friendly and especially good for multiple courses of mixed Nhs and private treatment courses.
I would certainly recommend Piers as your go to contact - he has been great in his implementation and on going support to provide great customer service and a seamless transition.
Rajesh Kylahsum
15:20 09 Feb 18
Software of Excellence is a fantastic system that has revolutionised our dental practice. I will always be grateful to Mr Piers Andrews, who delivered on his promise, that SOE would change the way that we deliver dentistry. After having Exact for 5 years now, the software is continually improving and this is supported by Mr Piers Andrews with his dedication to improving and developing dental practices.
Igor Baic
20:10 17 Dec 17
Introduction of SOE has significantly increased efficiency of my practice team and patient's feedback is incredible: we got a 5 star rating on Google reviews and 5-10 new patients per week. FTAs went down, recall numbers went up. I am most grateful to Mr Piers Andrews, who has briliantly presented how the system works and also organised a hasslefree installation and training for the whole team. Phone support team is just excellent. Very happy SOE customer, can only recommend
Neeta Patel
09:41 26 Apr 17
The business insight seminar I recently attended was interesting and helped us re-evaluate our business goals. We have used SOE pretty much since it's inception and found the system works well for us. We went through the Thrive process a couple of years ago and found that this was very useful for us and gave us a really good insight into many things we did not realize about the software. The support has got much better over the years too.
Start your journey from Good to Great with Software of Excellence
Every practice journey begins with having the right practice management software. This is an essential building block for your business and will set you on the path towards sustainable success.
