Empower your patients with secure, online forms and self-check-in

With Patient Portal you give patients more freedom and control over their journey: through an online hub where they can complete their forms pre-appointment (including Smile Surveys and Medical History), and then check themselves in when they arrive.

  • Make interacting with your practice as convenient and fuss-free as possible
  • Reduce time spent in the practice, making it a safe, efficient place
  • Provide patients with the control and information they need to move forward with treatment
  • Access support and training from our dedicated Patient Portal team

How will the Patient Portal transform your patient interactions?

Imagine a world where interacting with your practice was as easy as ordering something online or checking into a flight. With no more engaged phone lines, manual forms, queues at the front desk or missed payments, the Patient Portal will…

  • Provide patients with direct access to the Patient Portal straight from the automated reminder process
  • Enable forms to be completed straight from the patient’s smart phone ahead of their appointment to reduce in-practice time
  • Automatically send patients a self-check-in QR code ahead of treatment and eliminate front desk queues
  • Automatically triage patients ahead of their appointment to ensure they are symptom free from COVID-19 before they arrive
Prior to my appointment, I found the questionnaire on my phone about requiring details very easy to use and follow. It meant my appointment ran very smoothly. Rating: ★★★★★
Sue Helmer Patient -

70% of patients completed their forms at home, before coming to the practice

*data collected in 2021

Speak to us and see what your practice could achieve

Find the right solution for your practice

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Add trackable phone numbers to your website and marketing communications so you can really understand which channels work best for you. Listen to call recordings to ensure you are optimising the patient journey.

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Join the Customer Success Programme

Open to all SOE customers and included within your existing service fees, our award-winning Customer Success Programme ensures you get the most of your journey with SOE, sustaining your business and allowing you to plan and develop your practice.

Your dedicated Customer Success Consultant will work with you to identify opportunities, fill in the gaps, set realistic targets, and show you how to monitor and achieve your goals. We have a team of experts who can advise on workflow efficiency, practice development, sustaining your practice, and patient experience on hand, ready to help you and your team.

Of practices on the programme grow their private revenue, with 42% of these growing by more than 50%.
Of practices on the Customer Success Programme hit their UDA target in 2019.
Of practices on the programme would highly recommend it to their peers.