Marketing Manager allows you to create, automatically schedule and send marketing campaigns to targeted patient lists straight from EXACT, enabling you to target the right patients at the right time, encouraging optimum treatment uptake.
Responses are tracked automatically through EXACT’s intelligent software, and using Channel Track, you are able to instantly monitor return on investment.
With access to an array of campaign designs and templates, it’s easy to create personalised communications incorporating your own practice branding; including e-shots, direct mail, posters and flyers.
Recall Manager ensures that the recall process is not reliant on an individual and therefore runs seamlessly.
By automating the recall process, Recall Manager improves workflow and captures more information, with a colour-coded graph that acts as a visible call-to-action.
Utilisation Manager is specifically designed to make best use of all available surgery time. EXACT recognises when an appointment is booked a defined number of days in the future and automatically prompts the receptionist to ask whether the patient would like an earlier appointment should a gap arise. If the answer is affirmative, the patient is automatically placed on a short-notice list. This list also includes patients who recently failed to attend or cancelled and didn’t rebook. The software then proposes a list of names of those ideally suited to fill the gap, with options to either call or text patients.
Care Manager within EXACT provides a clear view of all outstanding treatments in one single dashboard. With the ability to action, prioritise, assign and track each opportunity, Care Manager makes converting tasks into appointments effortless.
Care Manager is the easiest way to unlock revenue that is ready and waiting, as well as follow up on patients to ensure they have all the information they need and are ready to receive the treatment prescribed.
When treatment is finished, clinicians are prompted to indicate the appropriate appointment interval, which then automatically pops up using hyperlinks in the patient’s notes. This process makes it simple for reception staff to follow the clinician’s instructions and, based on professional recommendation, encourages patients to re-book.
The reception team is also alerted to other aspects of the patient’s record that are relevant – such as outstanding debt, incomplete or outdated contact details, dental plan membership, opt-in consent to receive marketing communications and even the patient’s birthday.
All the information can be customised to the individual requirements of the practice or the nuances of the clinician.
Predictive UDA Manager provides a clear visual ‘early warning’ system that helps identify underperformance, and removes the potential for clawbacks. This module removes guesswork and provides at-a-glance tracking of the progress of each contract. Importantly, such monitoring also reduces the chance of over-fulfilment and the resultant working for free.
In addition, there is a range of intelligent predictions suitable for the entire practice and individual providers based on actual performance, ensuring each performer precisely hits the target at the end of the year.
