Automated recalls and reminders that boost patient retention

With Automated Recall Manager you can increase patient loyalty and ensure they return regularly for the treatment they need. With no manual input needed from the practice team, the multi-channel communication method follows a best practice process that saves time and links directly into your EXACT software.

  • Improve your patient experience by making recalls, appointment reminders, and patient contact as seamless as possible
  • Increase workflow efficiency by reducing time spent on mundane recall and reminder tasks, and better utilising your admin capacity
  • Maintain a steady stream of patients throughout the year by ensuring messages are strategically timed using the appropriate channels
  • Reduce the time spent on admin and gain more time for patient care

How will Automated Recalls help improve your patient retention?

We all know how valuable recall appointments are to patients. Regular visits promote good dental health and help you identify oral health concerns early.

But re-booking patients at the end of an appointment isn’t always easy. People forget diaries, decide to save money, or simply feel uncomfortable committing to their next appointment on the spot. Our automated solution removes any barriers offering a smart, multi-channel solution tailored to your practice that will allow you to…

  • Easily identify groups in need of recalls and set automated messages by type, time and frequency
  • Effortlessly personalise your messages to suit your practice branding
  • Use SOE’s proven best-practice strategy for maximum effectiveness
  • Receive dedicated support from your own Customer Success Consultant and our specialist Recall Automation team
The result for the business has been staggering; from September to December last year we saw a 24% increase in the number of returning patients.
JAMES TODD Business Development Manager One Dental

Practices using our Automated Recall Manager achieve up to 85% recall effectiveness


Speak to us and see what your practice could achieve

Find the right solution for your practice

EXACT Dental Software

Every day, EXACT dental software helps thousands of successful UK dental professionals to improve the patient experience, automate admin tasks and identify revenue opportunities.

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Patient Portal

Let your patients complete their admin before they arrive at your practice, and free up valuable time for your front desk team.

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MyPractice Cloud

Access vital performance information from your dental software any time on any device, via this cutting edge business analytics tool.

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Automated Recalls

Send highly effective recall and reminder messages automatically from your dental software and track success with EXACT V13.

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Online Booking

A simpler, more convenient way for your patients to book appointments.

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Replace pens and paper with electronic patient forms on a tablet that integrate straight into EXACT.

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Send automated personalised communications to your patients, while tracking your return on investment.

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Add trackable phone numbers to your website and marketing communications so you can really understand which channels work best for you. Listen to call recordings to ensure you are optimising the patient journey.

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Improve your Google ranking and attract new patients with positive reviews from your existing ones.

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Quickly and easily integrate digital images from multiple sources into a single database.

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Join the Customer Success Programme

Open to all SOE customers and included within your existing service fees, our award-winning Customer Success Programme ensures you get the most of your journey with SOE, sustaining your business and allowing you to plan and develop your practice.

Your dedicated Customer Success Consultant will work with you to identify opportunities, fill in the gaps, set realistic targets, and show you how to monitor and achieve your goals. We have a team of experts who can advise on workflow efficiency, practice development, sustaining your practice, and patient experience on hand, ready to help you and your team.

Of practices on the programme grow their private revenue, with 42% of these growing by more than 50%.
Of practices on the Customer Success Programme hit their UDA target in 2019.
Of practices on the programme would highly recommend it to their peers.