Implementing changes in EXACT in response to COVID-19

How to implement a new custom screen

To help with your COVID-19 workflow we have created the following custom screens. Please note, these screens are customisable templates: as a clinician you should make the final decision on the information you need to capture, and check that the set-up is right for you.

Below is a step by step guide:

Adding a Custom Screen.pdf

Please see images for reference

How to implement Reminder Changes in line with NHS England Guidelines

As you may be aware, NHS England have circulated a national strategy with specific guidelines in regards to how to reduce the risk of COVID-19 (Coronavirus). The link below will show you the NHS England advice regarding primary dental care settings (including community dental services). This will involve processes that the practice will need to consider when reducing the risk of COVID-19.

https://www.england.nhs.uk/wp-content/uploads/2020/02/20200305-COVID-19-PRIMARY-CARE-SOP-GP-PUBLICATION-V1.1.pdf

NHS England guidance advises adding some additional text to your current SMS appointment reminders as part of  their virus containment plan.

Watch the video to get a step by step guidance when updating the template for SMS reminders within EXACT V13

SMS Appointment Reminders

Below is the recommended text for SMS appointment reminders and Online Booking, as per the video:

Before your appointment please refer to the latest on coronavirus at www.nhs.uk/conditions/coronavirus-covid-19/

How to add text to your Online Booking web page regarding Covid-19

In accordance with NHS England guidance, practices are advised to add text to their Online Booking Service. This video will outline the process step by step when implementing this for EXACT

Online Booking

Below is the recommended text for Online Booking and SMS appointment reminders, as per the video:

Before your appointment please refer to the latest on coronavirus at www.nhs.uk/conditions/coronavirus-covid-19/

How to add a new cancellation reason

As your contract completion might be affected by COVID-19 we suggest that you monitor and record the cancellations as a result of the virus. This information is important for when your NHS Contract is complete as you may be able to mitigate any financial clawback with this data. View the document on the right to see how to implement this within EXACT

New Cancellation Reason

NHS Scotland General Dental Services Information and advice

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